Refund policy
Every Neon Outlaw portrait is made to order from your photo, so we can't offer refunds once your digital portraits have been delivered.
What we do instead:
- Free re-roll: if a portrait doesn't look like you, reply to your delivery email within 7 days and we'll remake it once, free.
- Bad or missing photo: if we can't use your photo (for example blurry, more than one person, or a face that's hidden) and you can't send a new one, we refund you in full.
- Not delivered: if your digital portraits haven't arrived within 72 hours of us receiving your photo (or 6 hours with Rush), contact us for a full refund of the pack, or of the Rush fee.
- Prints and framed prints: made to order, so they can't be returned for a change of mind. If yours arrives damaged or misprinted, send us a photo within 14 days of delivery and we'll reprint it free or refund you.
- Orders we cancel: if a photo appears to show someone under 18, or someone who isn't the buyer or hasn't agreed to it, we cancel and refund the order.
To ask for a re-roll or a refund, reply to your order email or write to hello@neonoutlaw.shop with your order number.